Shipping Policy for Velasonali
Effective Date: January 8, 2025

At Velasonali, we are committed to providing a seamless and hassle-free shipping experience. This Shipping Policy outlines the options, timelines, costs, and terms related to delivering your purchases safely and efficiently.

1. Shipping Options and Costs

We offer a variety of shipping options tailored to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5–7 business days. Ideal for non-urgent purchases.
  • Expedited Shipping: Delivery within 2–3 business days for quicker turnaround.
  • White Glove Delivery: For furniture and larger items, this includes in-room placement, assembly, and removal of packaging materials. Delivery timelines depend on your location and service availability.

International Shipping

We ship to select international locations. Delivery times typically range from 10–15 business days, depending on the destination. International customers are responsible for any customs duties, taxes, or import fees.

Shipping Costs

Shipping fees vary based on the size, weight, destination, and chosen shipping method. The exact cost will be calculated at checkout.

2. Order Processing Times

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. During peak shopping periods, such as holidays or sales, processing times may take longer.

You will receive an email notification with tracking details once your order has shipped.

3. Delivery Timeframes

Delivery times are estimates and may vary depending on the shipping method selected and the destination:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • International Shipping: 10–15 business days

Delays may occur due to weather, carrier issues, or customs clearance for international orders.

4. White Glove Delivery Service

For large or high-value furniture items, we offer White Glove Delivery, which includes:

  • Delivery to the room of your choice.
  • Assembly of furniture (if applicable).
  • Removal of packaging materials.

Please note that White Glove Delivery may require additional processing time and is subject to service availability in your area.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real time. If you do not receive your tracking details within 48 hours of placing your order, please contact us at info@velasonali.com.

6. Damaged, Lost, or Incorrect Orders

We take great care to ensure that your order arrives in perfect condition, but occasionally issues may arise:

  • Damaged Items: If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging. We will work to resolve the issue promptly.
  • Lost Orders: If your order is marked as delivered but you have not received it, notify us immediately. We will investigate with the carrier and arrange for a resolution.
  • Incorrect Items: If you receive the wrong item, contact us within 7 days. We will arrange for the correct item to be shipped and the incorrect one to be returned at no additional cost.

7. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas.
  • Oversized or heavy items may not be eligible for international shipping.

If you are unsure whether your address is eligible for delivery, please contact us before placing your order.

8. Returns Due to Delivery Issues

If your package is undeliverable due to an incorrect address, lack of recipient availability, or other issues:

  • The package may be returned to us.
  • We will notify you and arrange for reshipment. Additional shipping fees may apply.

9. Customs and Duties (International Orders)

For international shipments, the recipient is responsible for all customs duties, taxes, and import fees. These charges are determined by the destination country and are not included in the shipping fees at checkout.

10. Contact Us

For questions or concerns regarding shipping, please reach out to us:

Velasonali
Address: 4650 Whisper Lake Dr #5, Florissant, Missouri (MO)
Phone: (314) 395-2261
Email: info@velasonali.com

We are here to assist you and ensure your shopping experience is smooth from start to finish.

Thank you for choosing Velasonali. We look forward to delivering your furniture and home decor safely and efficiently to your doorstep!