Trilsonali Shipping Policy
Effective Date: February 25, 2025
At Trilsonali, we take great care in ensuring that your furniture is delivered safely and on time. Our shipping policy provides transparency regarding delivery methods, shipping times, and costs. Please read the following information carefully.
1. Shipping Options
We offer a variety of shipping options to accommodate different needs, including standard and expedited delivery services. Shipping costs are calculated based on the size, weight, and destination of your order. At checkout, you will be provided with shipping options and associated costs for your order.
2. Estimated Delivery Times
The estimated delivery times for our shipping methods are as follows:
- Standard Shipping: Typically 5-7 business days from the date of order processing.
- Expedited Shipping: Delivery within 2-4 business days, depending on your location.
Please note that the estimated delivery times are provided as a guide, and we cannot guarantee exact delivery dates. Delays may occur due to weather conditions, holidays, or issues with the shipping carrier.
3. Shipping Fees
Shipping charges are calculated at checkout based on your order’s weight, dimensions, and delivery address. For larger items, additional shipping fees may apply. We occasionally offer promotions that provide discounted or free shipping on specific items or order totals, which will be reflected at checkout.
4. International Shipping
Currently, Trilsonali only ships within the United States. We do not offer international shipping at this time. However, we are working on expanding our shipping services and may offer international shipping in the future. Please contact us if you have any questions regarding shipping to international locations.
5. Order Tracking
After your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track your order on the carrier’s website. If you experience any issues with tracking, please don’t hesitate to reach out to us.
6. Shipping Address
Please ensure the shipping address is accurate and complete when placing your order. Trilsonali is not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you need to change the address after placing an order, please contact us as soon as possible.
7. Lost or Damaged Shipments
If your item is lost or damaged during transit, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the situation, either by sending a replacement or issuing a refund.
Contact Us
For more information or any questions about shipping, please contact:
Trilsonali
30419 Tom Rd, Albemarle, North Carolina (NC)
Phone: (704) 983-3866
Email: info@trilsonali.com
Website: www.trilsonali.com