Payment Policy for Velasonali
Effective Date: January 8, 2025
At Velasonali, we are dedicated to providing a secure, transparent, and convenient payment process for all our customers. This Payment Policy outlines the available payment methods, billing practices, and terms to ensure you have a smooth shopping experience.
1. Accepted Payment Methods
We offer a variety of payment options to suit your needs:
- Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
- Online Payment Platforms: PayPal, Apple Pay, Google Pay.
- Bank Transfers: For high-value purchases, bank transfers can be arranged. Please contact us for details.
- Gift Cards: Velasonali gift cards can be applied at checkout.
All payments must be made in USD. International customers may incur currency conversion fees from their bank or payment provider.
2. Payment Security
We take the security of your payment information seriously and employ industry-leading security measures:
- Encryption: Payments are processed using Secure Socket Layer (SSL) encryption to protect your data.
- PCI Compliance: Our payment systems adhere to the Payment Card Industry Data Security Standards (PCI-DSS).
- No Card Storage: We do not store your credit card information on our servers. All payments are securely processed through trusted third-party providers.
3. Payment Authorization
When you place an order, your payment method will be authorized at the time of purchase. Depending on your financial institution, the funds may be held until the transaction is completed.
4. Order Confirmation and Receipts
After your payment is successfully processed, you will receive:
- An order confirmation email with your payment details.
- A receipt for your purchase, sent to the email address provided at checkout.
If you do not receive your confirmation within 24 hours, please contact us at info@velasonali.com.
5. Installment Payment Options
We offer flexible installment payment plans through third-party providers such as Klarna or Affirm. These services allow you to split your payment into manageable monthly installments.
- Approval Process: Installment payments are subject to approval by the provider.
- Interest and Fees: Terms, including interest rates and fees, are determined by the provider.
- Missed Payments: Late payments may incur penalties, as specified by the provider.
Please refer to the provider’s terms and conditions for more information.
6. Taxes and Additional Fees
- Sales Tax: Applicable sales taxes are calculated based on your shipping address and local tax regulations. Taxes will be displayed at checkout before finalizing your purchase.
- Currency Conversion Fees: International customers may incur additional charges for currency conversion, as determined by their bank or payment provider.
- Customs Duties and Import Fees: For international shipments, these fees are the responsibility of the customer and are not included in the total cost at checkout.
7. Refunds and Cancellations
For details on refunds and cancellations, please refer to our Return Policy.
- Refunds for eligible returns will be processed back to the original payment method.
- Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
8. Payment Issues
If your payment is declined or an error occurs during checkout:
- Verify that your payment details are correct (e.g., card number, expiration date, CVV).
- Ensure your card is not expired or restricted.
- Contact your bank or payment provider to confirm there are no issues with your account.
If you continue to experience difficulties, please reach out to us at info@velasonali.com for assistance.
9. Fraud Prevention
To protect against fraudulent activity, we reserve the right to:
- Verify your identity before processing your order.
- Cancel suspicious or unauthorized orders.
- Limit the number of purchases made per account or payment method.
If your order is flagged for review, our team will contact you to verify details.
10. Contact Us
If you have any questions or concerns regarding payments, please reach out to our support team:
Velasonali
Address: 4650 Whisper Lake Dr #5, Florissant, Missouri (MO)
Phone: (314) 395-2261
Email: info@velasonali.com
At Velasonali, we are committed to ensuring that your payment process is secure, smooth, and worry-free. Thank you for trusting us with your purchase.