Velasonali Refund and Returns Policy

Effective Date: February 25, 2025

At Velasonali, we are committed to your satisfaction. If for any reason you are not happy with your purchase, we offer a straightforward and customer-friendly return and refund policy. Please read below for details on how we handle returns and refunds.

Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We will issue a full refund for the returned items, excluding any shipping charges, once we have processed the return.

Refunds
Refunds will be issued to your original method of payment after we receive and inspect the returned item. Please allow up to 10 business days for the refund to reflect in your account. Shipping fees are non-refundable, unless the return is due to our error (e.g., damaged or incorrect items).

Damaged or Incorrect Items
If the furniture you receive is damaged or incorrect, please contact us within 7 days of receiving the product. We will cover the cost of return shipping and provide either a replacement or a full refund for the damaged or incorrect items.

How to Return an Item
To initiate a return, please email us at info@velasonali.com or call us at (314) 395-2261. We will guide you through the return process and provide you with a return authorization number.

Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at:
Velasonali
4650 Whisper Lake Dr #5, Florissant, Missouri (MO)
Phone: (314) 395-2261
Email: info@velasonali.com
Website: www.velasonali.com