Sales Policy for Velasonali
Effective Date: January 8, 2025
Welcome to Velasonali! We are delighted that you have chosen us for your interior design needs. Our goal is to provide high-quality and stylish home decor items that enhance your living spaces. This Sales Policy outlines the terms and conditions of purchasing products from Velasonali and is designed to ensure a smooth and satisfactory shopping experience.
1. General Information By making a purchase at Velasonali, you agree to the terms and conditions outlined in this Sales Policy. We reserve the right to update or modify this policy at any time, and such changes will be posted on our website at velasonali.com. It is important to review this policy periodically to stay informed about any updates.
2. Products and Availability Velasonali offers a wide range of home decor products, including furniture, decorative accessories, and interior design items. We strive to ensure that all products listed on our website are available and in stock. However, there may be instances where certain items are temporarily unavailable due to high demand or supplier issues. In such cases, you will be notified, and we will do our best to provide you with an alternative product or offer a full refund.
3. Pricing and Payment All prices on velasonali.com are listed in US Dollars (USD) and are subject to change without prior notice. The price displayed at the time of purchase is the final price, excluding applicable taxes and shipping fees. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. If you have any issues with processing your payment, please contact us at (314) 395-2261 or info@velasonali.com for assistance.
4. Order Confirmation and Processing Once you place an order on our website, you will receive an order confirmation email to the email address provided. Please ensure that the email address you enter is accurate. If you do not receive an order confirmation within 24 hours, please contact our customer service team at (314) 395-2261 or info@velasonali.com. Orders are processed promptly, and we aim to ship items as soon as possible. However, processing times may vary depending on product availability and order volume.
5. Shipping and Delivery We provide domestic shipping within the United States for all orders placed through velasonali.com. Shipping costs are calculated during checkout based on the weight, size, and delivery location of your order. Delivery times will vary depending on the destination, but we make every effort to deliver your order in a timely manner. Once your order is shipped, you will receive tracking information via email. If you encounter any delivery issues, please reach out to our customer service team for assistance.
6. Returns and Exchanges At Velasonali, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. To be eligible for a return or exchange, the item must be in new, unused condition and in its original packaging. Please note that certain items, such as custom-made products, may not be eligible for returns or exchanges. For return instructions, please contact us at info@velasonali.com or (314) 395-2261.
7. Damaged or Defective Products If your order arrives damaged or defective, please contact us immediately at (314) 395-2261 or info@velasonali.com. We will arrange for a replacement or issue a full refund, depending on the situation. We may request that you provide photos of the damaged item to expedite the resolution process. It is essential to inspect your items upon delivery to ensure they are in perfect condition.
8. Cancellations If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to cancel it and issue a full refund. However, once an order has been shipped, it cannot be canceled. In this case, you may return the item in accordance with our return policy.
9. Customer Support Our customer support team is here to assist you with any questions or concerns you may have. You can reach us at (314) 395-2261 or info@velasonali.com. We strive to respond to all inquiries within 24 hours during business days. For additional information, please visit our website at velasonali.com.
10. Contact Information For any issues or inquiries regarding your purchase, please feel free to contact us:
Velasonali
Address: 4650 Whisper Lake Dr #5, Florissant, Missouri (MO)
Phone: (314) 395-2261
Email: info@velasonali.com
Website: velasonali.com
11. Disclaimer While we make every effort to ensure the accuracy of the information on our website, we do not guarantee that all content is error-free. Velasonali is not responsible for any discrepancies, including pricing errors or misrepresentations. We reserve the right to correct any errors on our site and may update product details, pricing, and availability without notice.
Thank you for choosing Velasonali! We look forward to helping you create a beautiful and stylish home.